Returns and refunds

Every Digi Diggers stone is cut and finished by hand, so no two are the same. If your piece isn't right for you, here's how we sort it out.

Change of mind

You have 30 days from delivery to request a return. The piece must come back unworn and in its original condition, with its cord undamaged and its packaging where possible. We refund the price you paid for the stone. Original shipping isn't refunded.

Faulty or damaged pieces

If your stone arrives damaged, or a fault appears later, contact us with a photo and we'll make it right. Under Australian Consumer Law you're entitled to a repair, replacement or refund for goods that are faulty, not as described, or not fit for purpose. Those rights apply regardless of the 30-day window above, and nothing in this policy limits them.

How to start a return

Email us below with your order number and a line about what's wrong. Please don't post anything back before you hear from us, or we can't track it.

Return postage

Within Australia, we send you a prepaid return label at no cost.

For international orders, you arrange and pay for return postage. Use a tracked service, because we can only refund pieces that reach us.

If the return is because the piece is faulty or we sent the wrong one, we cover the postage wherever you are.

Refunds

Once your piece arrives back with us and we've checked it, we refund within 5 business days to your original payment method. Your bank may take a few days more to show it.

Exchanges

We don't offer exchanges, because each stone is one of a kind. Return the piece for a refund and order the one you'd rather have.

Import duties and taxes

International customers may be charged import duties, VAT or customs fees on delivery. These are set by your own country's customs authority and aren't refundable by us.

Undeliverable parcels

If a parcel can't be delivered because of an incorrect or incomplete address, or isn't collected in time, we'll resend it once you cover the postage again. Please check your address carefully at checkout, including any unit or flat number.

Questions

If you have any questions, please contact us below: